CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES: Respond promptly and professionally to customer inquiries through phone, email, social media, and other communication channels. Provide accurate information about the company’s products, services, policies, and procedures. Assist customers with orders, bookings, payments, account issues, and service requests. Resolve customer complaints and concerns effectively and professionally. Maintain a positive, friendly, and helpful attitude when interacting with customers. Listen actively to customers and understand their needs and concerns. Escalate complex issues to the appropriate department or supervisor when necessary. Follow up with customers to ensure their issues are properly resolved. Maintain accurate records of customer interactions, complaints, requests, and resolutions. Process customer information and transactions accurately. Provide timely updates to customers regarding orders, services, or outstanding issues.