HEAD OF SALES AND OPERATIONS

KEY RESPONSIBILITIES: Develop and implement sales and operational strategies aligned with the organization’s goals. Lead and manage the sales and operations teams to achieve business targets. Set sales targets, performance objectives, and operational KPIs. Identify new business opportunities, markets, clients, and revenue streams. Build and maintain strong relationships with key clients, partners, and stakeholders. Oversee the entire sales process from lead generation to conversion and customer retention. Monitor sales performance, pipelines, revenue, and conversion rates. Develop proposals, negotiate contracts, and close high-value business deals. Oversee day-to-day business operations to ensure efficiency and quality service delivery. Develop and enforce operational policies, procedures, and standard operating processes. Coordinate activities across departments to ensure smooth business operations. Monitor inventory, resources, logistics, and other operational requirements where applicable. Identify operational challenges and implement effective solutions. Drive process improvement, cost efficiency, and productivity across the organization. Monitor customer satisfaction and ensure prompt resolution of complaints and service issues. Prepare and present regular sales and operational performance reports to management. Manage departmental budgets and ensure effective utilization of resources. Recruit, train, coach, and evaluate sales and operations staff.